Remote Support
Technology failure puts you at risk of being unable to deliver to your customers and can even result in loss of business. Trying to fix things yourself is stressful and time consuming whereas our engineers will solve the problem quickly, allowing you to attend to your business instead of ours.
Our IT support benefits
- Every business is unique so we offer tailor-made options to suit your IT support requirements (in addition to our standard IT support contract)
- Outsourcing your IT support requirements allows for greater flexibility; we can increase the level of support required as you grow
- Around 90% of IT support issues are resolved remotely either by telephone or using remote desktop streaming. This enables quick resolution of day-to-day problems without the need to visit your office.
- 4 hour response time if a site visit is required. Our engineers are all experienced, polite and helpful, and understand that enabling you to get on with your business is the highest priority
- Site visits, when required, are included in the IT support fee without any additional costs (hardware excluded)
- Each IT support contract contains a Service Level Agreement that outlines the role and responsibilities of both parties
- IT Support contracts start from less than £200 per month
Our standard IT support contracts for London businesses include:
- Daily monitoring of your systems to ensure smooth running, successful backups and anti-virus and Microsoft security updates. Any server errors are acted on
- Microsoft service packs are implemented when released and standard software updates applied
- Anti virus software is kept up to date on servers and desktop PCs
- All data is regularly backed up securely online to an off-site location and (optionally) to tape
- Network configuration changes, such as adding or removing user accounts and configuring access permissions
- Unlimited IT support by remote means: remote desktop streaming, telephone and email
- A 4 hour response time where a site visit is required
- Preferential rates on special projects such as office relocations or installing new equipment
IT support contract audit and health check
Prior to the commencement of the IT support contract we will carry out a full audit of your existing systems and set up your network for secure remote access. The audit will:
- Provide us with invaluable knowledge of your current systems and the way you work
- Help you answer questions about your future IT requirements
- Give you documentation on your existing systems
- Check for potential problems
- Ensure that anti-virus software and other security systems are in place and up to date
If you’re a London based business requiring IT support call Ameris on 020 7387 0473 to discuss your organisation’s needs.